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FAQs

Learn more about frequent answers and questions.

Question Answer
Are your products authentic? 100% Genuine Guarantee. All of our products are made by original manufacturers. No counterfeit or inferior dolls here.
What is the difference between the replaceable vagina and the fixed vagina? The fixed vagina is built into the doll’s body just like a real woman’s vagina, which is non-detachable.

The replaceable vagina is equipped with a vagina insert looking like a sleeve that can be easily inserted in or taken off from the private parts.

The fixed vagina offers a more realistic user experience, and the replaceable vagina is easier to clean and replace.

What is the difference between the options in “foot type”? Most dolls have an option called “standing feet”, which often refers to the doll’s feet which are equipped with 3 bolts that extend from the footplate through the sole. The bolts are visible and are supposed to act as hardpoint reinforcement to support the doll’s weight to ease the pressure put on the feet and avoid damaging the delicate skin.
What lubrication can I use? A water based lubrication is recommended. Always clean any excess lubrication off the doll immediately after use.
I have damaged my doll, what should I do? Do not worry, all is not lost, the damage is usually repairable, but it needs to be done correctly to prevent further damage in the future. Please contact us and provide detailed photos so we can assist you. However, in the meantime, it is best to leave your doll alone until repairs have been carried out.

Question Answer
What methods of payment are accepted? We accept PayPal and credit cards. For more information on our payment options, please visit our payment options page here.
Will I receive any order email after the order? Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation, doll factory pictures, and tracking information by email, so please offer us the effective email address in order and reply to us.
Do you offer the price match? We offer a price match for all dolls, this policy is only available for authentic dolls. For more details, view the price match policy.
Can I get my money back if I’m not satisfied? Customer service is extremely important to us. Unlike any other supplier, if there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll depending on the level of defect if the doll has not been used. All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time. For more information, please visit our refund policy here.
What should I do after change my mind? We will process the order in 24 hours. If you need to change the doll details or cancel the order, please email us asap, we will check it and reply to you soon. Here are more details about canceling.

Question Answer
Where is my doll made and shipped? In-stock dolls are already finished and packaged in the warehouse, they can be directly shipped from US/EU warehouse.

Custom dolls are made in China and shipped from China.

Is shipping free? We offer free & discreet worldwide shipping. But due to import laws, we do not ship to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

For more information on our shipping information, please visit our shipping information page here.

Can I pick up the parcel? Yes, we can ship the parcel to your local FedEx/UPS location to pick up, please just leave us the FedEx/UPS location address in order, we will ship the parcel there for you to pick up. Please also call the FedEx/UPS to confirm it before the shipment.
Is the shipping discreet? Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.
What Does The Doll Come With? The model has been styled with hair, makeup, and accessories for photo display. All of our sex dolls come with the following things: 1*blanket, 1*pair of handling gloves, 1*cleaning pot, 1*comb, 1* free wig, 1*random free outfit (different from the pictures).

About Products

Question Answer
Are your products authentic? 100% Genuine Guarantee. All of our products are made by original manufacturers. No counterfeit or inferior dolls here.
What is the difference between the replaceable vagina and the fixed vagina? The fixed vagina is built into the doll’s body just like a real woman’s vagina, which is non-detachable.

The replaceable vagina is equipped with a vagina insert looking like a sleeve that can be easily inserted in or taken off from the private parts.

The fixed vagina offers a more realistic user experience, and the replaceable vagina is easier to clean and replace.

What is the difference between the options in “foot type”? Most dolls have an option called “standing feet”, which often refers to the doll’s feet which are equipped with 3 bolts that extend from the footplate through the sole. The bolts are visible and are supposed to act as hardpoint reinforcement to support the doll’s weight to ease the pressure put on the feet and avoid damaging the delicate skin.
What lubrication can I use? A water based lubrication is recommended. Always clean any excess lubrication off the doll immediately after use.
I have damaged my doll, what should I do? Do not worry, all is not lost, the damage is usually repairable, but it needs to be done correctly to prevent further damage in the future. Please contact us and provide detailed photos so we can assist you. However, in the meantime, it is best to leave your doll alone until repairs have been carried out.

About Order

Question Answer
What methods of payment are accepted? We accept PayPal and credit cards. For more information on our payment options, please visit our payment options page here.
Will I receive any order email after the order? Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation, doll factory pictures, and tracking information by email, so please offer us the effective email address in order and reply to us.
Do you offer the price match? We offer a price match for all dolls, this policy is only available for authentic dolls. For more details, view the price match policy.
Can I get my money back if I’m not satisfied? Customer service is extremely important to us. Unlike any other supplier, if there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll depending on the level of defect if the doll has not been used. All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time. For more information, please visit our refund policy here.
What should I do after change my mind? We will process the order in 24 hours. If you need to change the doll details or cancel the order, please email us asap, we will check it and reply to you soon. Here are more details about canceling.

About Shipping

Question Answer
Where is my doll made and shipped? In-stock dolls are already finished and packaged in the warehouse, they can be directly shipped from US/EU warehouse.

Custom dolls are made in China and shipped from China.

Is shipping free? We offer free & discreet worldwide shipping. But due to import laws, we do not ship to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

For more information on our shipping information, please visit our shipping information page here.

Can I pick up the parcel? Yes, we can ship the parcel to your local FedEx/UPS location to pick up, please just leave us the FedEx/UPS location address in order, we will ship the parcel there for you to pick up. Please also call the FedEx/UPS to confirm it before the shipment.
Is the shipping discreet? Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.
What Does The Doll Come With? The model has been styled with hair, makeup, and accessories for photo display. All of our sex dolls come with the following things: 1*blanket, 1*pair of handling gloves, 1*cleaning pot, 1*comb, 1* free wig, 1*random free outfit (different from the pictures).

FAQs

Learn more about frequent answers and questions.

Question Answer
Are your products authentic? 100% Genuine Guarantee. All of our products are made by original manufacturers. No counterfeit or inferior dolls here.
What is the difference between the replaceable vagina and the fixed vagina? The fixed vagina is built into the doll’s body just like a real woman’s vagina, which is non-detachable.

The replaceable vagina is equipped with a vagina insert looking like a sleeve that can be easily inserted in or taken off from the private parts.

The fixed vagina offers a more realistic user experience, and the replaceable vagina is easier to clean and replace.

What is the difference between the options in “foot type”? Most dolls have an option called “standing feet”, which often refers to the doll’s feet which are equipped with 3 bolts that extend from the footplate through the sole. The bolts are visible and are supposed to act as hardpoint reinforcement to support the doll’s weight to ease the pressure put on the feet and avoid damaging the delicate skin.
What lubrication can I use? A water based lubrication is recommended. Always clean any excess lubrication off the doll immediately after use.
I have damaged my doll, what should I do? Do not worry, all is not lost, the damage is usually repairable, but it needs to be done correctly to prevent further damage in the future. Please contact us and provide detailed photos so we can assist you. However, in the meantime, it is best to leave your doll alone until repairs have been carried out.

Question Answer
What methods of payment are accepted? We accept PayPal and credit cards. For more information on our payment options, please visit our payment options page here.
Will I receive any order email after the order? Yes, please make sure that you received an order confirmation email after the order. If not, please check the SPAM folder for the order confirmation. We will send you the order confirmation, doll factory pictures, and tracking information by email, so please offer us the effective email address in order and reply to us.
Do you offer the price match? We offer a price match for all dolls, this policy is only available for authentic dolls. For more details, view the price match policy.
Can I get my money back if I’m not satisfied? Customer service is extremely important to us. Unlike any other supplier, if there is any defect with your doll on receipt of your doll, contact us within 24 hours and we will either repair or replace the doll depending on the level of defect if the doll has not been used. All of our dolls go through a strict quality control process to ensure that these cases are minimal, although they do happen from time to time. For more information, please visit our refund policy here.
What should I do after change my mind? We will process the order in 24 hours. If you need to change the doll details or cancel the order, please email us asap, we will check it and reply to you soon. Here are more details about canceling.

Question Answer
Where is my doll made and shipped? In-stock dolls are already finished and packaged in the warehouse, they can be directly shipped from US/EU warehouse.

Custom dolls are made in China and shipped from China.

Is shipping free? We offer free & discreet worldwide shipping. But due to import laws, we do not ship to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.

For more information on our shipping information, please visit our shipping information page here.

Can I pick up the parcel? Yes, we can ship the parcel to your local FedEx/UPS location to pick up, please just leave us the FedEx/UPS location address in order, we will ship the parcel there for you to pick up. Please also call the FedEx/UPS to confirm it before the shipment.
Is the shipping discreet? Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.
What Does The Doll Come With? The model has been styled with hair, makeup, and accessories for photo display. All of our sex dolls come with the following things: 1*blanket, 1*pair of handling gloves, 1*cleaning pot, 1*comb, 1* free wig, 1*random free outfit (different from the pictures).

100% Genuine

All of our products are made by original manufacturers. No counterfeit or inferior dolls here.

Discreet Delivery

We provide discreet delivery by UPS/FedEx/DHL for all of our adult products,

Secure Payments

This store is powered by Shopify. All payments are 100% secured by an SSL server. We accept PayPal and credit cards.

Online Support

We are always online at 7×12 hours. All the emails from customers would be responded in 24 hours.
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